26 Feb 2008
IRIS NFP Solutions (formerly CS Group), the leading IT supplier
to the UK Not for Profit sector, has been appointed to supply CLIC
Sargent with a new contacts management database.
CLIC Sargent, the UK's leading children's
cancer charity, will deploy IRIS’s CARE Customer Relationship
Management (CRM), Fundraising & Service Delivery solution to
overhaul its existing databases and business processes.
CARE will replace CLIC Sargent’s current
contacts management and fundraising systems with a modern software
package meeting the requirements of a dynamic charity. Delivering
CLIC Sargent powerful tools for relationship fundraising,
campaigning and reporting, CARE will enable the charity to improve
efficiency and to achieve a single view of its supporters.
Furthermore, CLIC Sargent will benefit from the sophisticated
service delivery functionality in CARE, providing a fully
integrated software solution across the entire organisation.
CARE was selected because it offered the best
fit for CLIC Sargent’s requirements as well as true value for the
charity’s investment. As an out-of-the-box solution, CARE requires
little tailoring, delivering CLIC Sargent flexibility and high
level of automation. With its sophisticated segmenting and
reporting functionality, CARE will provide CLIC Sargent with a
complete picture of its supporter base, giving the charity a better
understanding of all its stakeholders’ behaviour and needs.
One of the key reasons for CLIC Sargent to
choose CARE was the extensive service delivery functionality in the
system, providing increased visibility of information across the
organisation whilst maintaining the strict demand for data
security. With multiple levels of access allowing different users
to view the appropriate data only, CARE will deliver CLIC Sargent a
central repository of data. This means that the fundraising
and service delivery teams can share a single database without
compromising the confidentiality and data sensitivity, which will
translate into additional revenue streams and improved
efficiency.
Bob Powley, IT Manager at CLIC Sargent
comments: “We were impressed by the breadth of functionality
and the high level of integration in the Care system. Our aim is
that CARE will allow us to underpin both our fundraising and
service delivery functions by providing us with powerful tools for
management reporting and performance analysis. Enabling us to
automate our processes and bring them in line, CARE will help us to
improve our efficiency in all the key business areas. We look
forward to working with CARE’s dedicated team to ensure success of
the project."
CLIC Sargent will undergo a three-phased
implementation process, kicking off with process reviews and
workshops in early 2008. The following 6 months will see the
deployment of CARE CRM & Fundraising modules as well as the
pilot project for service delivery functionality, which will then
be rolled out in the last phase to CLIC Sargent’s hospital and
social services based staff around the country.
Carrie Goodbourn, CARE Managing Director at
IRIS says: “The partnership with CLIC Sargent will give us an
opportunity to introduce some exciting new developments in the CARE
system. Providing full integration between fundraising and service
delivery and a single platform for sophisticated segmenting,
reporting and analysis, CARE will help CLIC Sargent to realise its
full potential. As a future-proofed and flexible solution with
guaranteed development path, CARE will enable CLIC Sargent to paint
a complete picture of its business processes and continue its
growth.”
ENDS/
About IRIS
For more than 28 years IRIS has successfully
provided software & services to UK businesses and their
advisors, specifically in regulatory areas. It is now the leading
provider to accountancy practices, law firms, barristers and the
‘not for profit’ sector and with over 60,000 customers is one of
the UK’s Top 10 software houses.
The group is also a leading provider of
payroll, HR, accounting and ERP systems for businesses as well as
specialist software for sports clubs and field services and offers
application modernisation software and services to blue chip
companies.
For more information please visit http://www.iris.co.uk/
About CLIC Sargent
For more information about CLIC Sargent,
please go to http://www.clicsargent.org.uk/
